1.0 – Your consent
Your use of this website signifies your consent to us collecting and using personal data about you as specified below in accordance with this policy statement. Should we choose to change these terms for any reason, the changes will be posted here so that you are always kept informed about the collection and use of your personal information, and when we disclose it.
2.0 – How do we collect personal information about you and how is it used?
2.1 You may provide personal information when communicating with us.
2.2 You may use our services and give your name and e-mail address to make a comment about our services or Web site.
2.3 We will collect information about your tastes and preferences, both when you tell us and by analysis of customer traffic, including using “cookies”.
2.4 It may be that some of the personal information you give us (for example, about your health and age) is sensitive personal data within the meaning of the General Data Protection Regulation (GDPR). Such information (“sensitive information”) will only be disclosed with your express consent.
2.5 It may be that you provide us details of credit or debit cards or bank accounts in making payment to us. Any such information (confidential financial information) will not be disclosed.
2.6 We may use personal information collected about you to help us develop the layout of our website to ensure that our site is as useful and enjoyable as possible.
2.7 We may use personal information collected about you to let you know about functions on our Web site or changes to our terms and conditions of use.
We do not knowingly solicit or receive information from children under the age of 18.
2.9 The company seek to handle your data respectfully, however, if you are unhappy with how the company have handled your data, please contact us using the Contact form or on the email info@ljheating.com.
3.0 The legal basis for processing the data
When an enquiry is received relating to our services, we will hold the personal information collected under a Contract basis. We will then seek consent from you to communicate reminders relating to your boiler service and details of our business which we think may be of interest to you by telephone, e-mail or similar technology. This consent can be opted out of at any time by contacting us on the contact section of our website or info@ljheating.com.
4.0 – Disclosure policy
Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of LJ Heating Limited, unless: (1) you request or authorise it; (2) the information is provided to help complete a transaction for you; (3) the information is provided to comply with the law, applicable regulations, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets);
5.0 – How do we protect your information?
We have strict security procedures covering the storage of your information in order to prevent unauthorised access and to comply with the terms of the Data Protection Act 1998 and the upcoming General Data Protection Regulation (GDPR). This means that sometimes we may ask you for proof of identity or for other personal information before we can process your call or enquiry further.
6.0 External Sites.
LJ Heating Limited is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.
7.0 – How to contact us
If you have any questions or concerns about this policy, please call us on +44 (1582 518166) / +44 (7796 695551), email us at info@ljheating.com or via our contact section on the website.